Returns and Refunds

Return And Refund

In most cases, we will be happy to accept returns on unwanted items within 30 days of delivery. Please note that we can only accept returns if the item hasn’t yet been opened. If we were at fault, such as sending you an incorrect or damaged/defective item, then we will also cover the cost of return shipping, too.
Return and Refund Situations
1. Product quality issues
First, please send our customer service team an email containing a description of your issue, and a photo or video of the product in question. Once they have confirmed that you are entitled to a refund, they will tell you what steps to take next to claim it. We aim to respond to all emails within 24 hours, and issue refunds or replacements within three working days.

2. Unsatisfactory products
If you are unhappy with your purchase, then please email our customer service team and tell them why. Once they confirm your return, you will then need to ship your product back to us. Please note that in these cases, you will be responsible for the return shipping costs. Once we have received and inspected your returned item, we will then issue you your refund.

3.Incorrect or defective item
We always aim to send out the right products to the right customers, but even experts sometimes make mistakes. If you have been sent the wrong order, or received an item that is damaged or defective, then we want to fix things for you right away. Please email us with a photo of the product, and a description of what’s wrong with it. Our customer service team will get back to you within one working day, and tell you how you can send your product back. We will also cover the return shipping costs, and issue your full refund once we receive your item. In the case of incorrect orders, we will send you the correct item once we have received your incorrect item.

4. Size problem
If the size of the product you were sent doesn’t match what you ordered, then you have two options. You can either return the item and receive a full refund, or exchange it for a product of the correct size. If the size does match, but the product doesn’t fit you, then this may be due to a slight margin of error that may exist in any item of clothing. If the size difference is less than 2cm different to the size advertised, then you can return your product, but will have to pay the return shipping costs. If the difference is greater than 2cm, then we will gladly cover all shipping costs for you.

5. Color problem
Please note that the colors of products on our cite are provided for illustrative purposes only, and do not necessarily reflect the actual color of each product. The display settings of your computer monitor and the background may have an effect on the color of any given image. However, if you believe that the color of your order is wrong, then you can still follow the return process described in section 3.

Return Process

Please ensure that you include all the following information in your return package, so we can process your return as quickly as possible:

• Order number and product SKU of the item(s) you want to return.
• Shipping label (outside the package).
• Reasons for return.

Before you send any product back, be sure to send us an email explaining the reason for your return, as well as a photo of the product where necessary. We will issue your refund after we have received and inspected your package, to ensure that it meets our refund requirements.

Return address

You must contact us before shipping your product for a refund. If you do not, then we won’t be able to accept any products send to us. Once our customer service team has approved your refund request, you may then send your package back to:
24 rue lasserre
France 33800

You can get in touch with us using the information on this page

Return Announcement

Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
• To return a product, you must contact us within 30 days of receiving your order.
• Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. That’s because these delivery options often incur import charges, and can be delayed when going through customs. We can only arrange a replacement or issue a refund once we have received the returned item and inspected it for ourselves.
• Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
• Once you have sent your return to us, please allow up to 4 weeks for us to receive and process your item. We will immediately send you an email to confirm we’ve received your item, and keep you updated throughout.
• If you are ordering from Brazil or Russia, then you have up to 40 days to request a return or refund to account for longer shipping times in these countries.
• reserves the right to change these return policies at any time, so please check this page for the most up-to-date version.

Return Exclusions

Please note that the following items aren’t covered by our 30-day return and refund policy:
• Products which were not sold or distributed by E-bestmall
• Clothes which have been worn, or items removed from their original packaging
• Products that have been damaged by the customer
• Products returned without all accessories included
• Any products which have been subject to misuse, alteration, or improper repair or installation
• Claims which are made over 30 days after you received your order will not be valid
Situations When We Refund

1.Product issues
We want to give our customers the best quality products around. If you feel that your order doesn’t meet up to these standards, or there is an issue with the product itself, then we will process your refund request within three working days.
2. Item out of stock
If you purchase goods which are out of stock, then we will get in touch with you via email and offer a refund. You can accept this, or wait for the product to come back in stock.